常見問題


免稅商品預購流程

旅客可於航班起飛前4日(不含周末/國定假日)∼15日內上網預訂台灣虎航各式免稅品(菸品及部份產品除外)。

簡單3步驟,盡享線上預購樂趣:

3 easy steps to have your online orders done!

STEP 1 請登入台灣虎航 tigershop 網站 http://www.tigerairshop.com.tw/

Please visit tigershop online shopping website.

STEP 2 選定您欲購買的免稅商品並留下信用卡資料

Book your favorites and fill up your credit card information.

STEP 3 機上取得您的免稅商品

Get items on board and have the payment.

 

網路預訂享折扣優惠喔!

部分品牌商品/菸品恕不適用預購優惠活動。

Pre-order promotion might not be applicable for specific brand items and tobacco.

訂單成立後,是否可以更改?

由於必須確認您的班機時刻是否還在可接受的預購範圍內,請取消訂單,重新下單,謝謝!

如何退換貨?

凡購買台灣虎航空中精品,請先參閱本購物網站產品說明,再予以選購!

1. 產品購買後若非原廠瑕疵因素且包裝膜一經拆封,即無法退換貨,造成不便之處, 敬請見諒。

FOR SHOPPING ON TIGERAIR TAIWAN INFLIGHT BOUTIQUE, PLEASE REFER TO PRODUCT DESCRIPTION IN TIGERSHOP BEFORE PURCHASE.

ANY PRODUCT PACKAGING FILM OPENED AFTER PURCHASE, WE DO NOT ALLOW RETURN. WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED.

2. 若因商品本身原廠瑕疵因素需退換貨,請於購買日起30日內,憑收據或刷卡單(擇一)及完整包裝物品辦理退貨或退款。相關訊息請洽客服專線 +886-2-2705-0028。

ONLY PRODUCTS WITH ORIGINAL DEFECT CAN BE RETURNED FOR REFUND OR REPLACEMENT. PASSENGERS MUST PROVIDE ORIGINAL RECEIPTS AND PRODUCTS WITHIN 30 DAYS OF PURCHASE. FOR MORE DETAILS, PLEASE CONTACT CUSTOMER SERVICE HOTLINE. (+886-2-2705-0028)

信用卡購物注意事項

1. 線上刷卡限額依發卡銀行規定辦理,每筆訂單限使用一張信用卡。

2.為確保購買者權益,請於搭機時務必攜帶訂購時所輸入之信用卡,且限搭機者本人之信用卡並於取貨時提供予空服員以利進行訂購者身分確認如因無法提供以致無法確認訂購者身份,貨品將無法取得,本公司亦將自動取消該訂單。

3.各類物品供應數量有限,如您選購之貨品未能供應,敬祈見諒

4.現金多功能信用卡(如Debit Card, iCash Credit Card 等) 機上無法立即取得授權, 故於機上提貨時, 不收取此種卡片

接受付款的方式

我們非常樂意提供機上商品販售服務,因機內限制及找零不便,與方便確認購買者身份,網路預購僅限使用信用卡消費。

● 我們接受的信用卡包括 Visa和Master Card。

● 信用卡交易僅接受新台幣。

● 信用卡消費最高限額為新台幣20,000元。

It is our pleasure to provide the inflight sales; and we appreciate

your using credit card instead of cash due to limited change for

return.

● Credit cards accepted are including Visa and Master Card.

● Only NTD is accepted for the credit card purchase.

● Maximum Card limit is NTD20,000.

 

機上銷售恕不接受下列類型卡片:

● Debit Card 或須取得銀行即時連線授權之卡片。

● 非信用卡形式或無磁條可讀之信用卡(鑰匙、手錶、足球樣式等)。

● 最終交易可收受之卡片,請以機上銷售系統為準。

The following cards are not accepted for inflight purchase:

● Debit cards and credit cards requires real-time authorization from

the banks.

● Cards in novelty formats without magnetic stripes, such as key

cards, wristwatch cards, and mini football cards.

● Final transactions are subject to inflight sales system.